Our Services
Learn more about the great products and services offered by Trip Mate.
Trip Mate is an industry leader offering a wide variety of travel protection plans and unique services. We provide broad protection at affordable and competitive rates tailored to the specific travel programs offered. Each plan is designed to provide the optimum package of benefits and services suited to the needs of the specific travel supplier or provider and, in turn, their clients.
Services for Customers
All day, every day, travelers are able to contact us by phone and online to report new claims or check the status of existing claims. Our representatives are always respectful of the customer’s needs and concerns and employ the highest ethical standards while handling each situation.
For the utmost in convenience, travelers may report claims and review their claim status of previously
reported claims online, if they choose to do so. Online reporting provides our customers with greater
flexibility in submitting their claim and obtaining the appropriate claim forms.
FootprintID® provides a secure solution for individuals to take control of their medical records and enables immediate access wherever they are in the world.
- Medical and Health Information is always at your fingertips anywhere your travel takes you
- Documents are easily shared with physicians
- Web, mobile and telephone access with reliable 24/7 support
- FootprintID® works anywhere in the world
- Register at tripmate.footprintid.com
- Find and return checked baggage delayed by the airline
- Blue Ribbon Bags covers EVERY flight, on EVERY airline,everywhere in the world
- Ribbon Bags will update you every step of the way. Don’t waste time tracking your luggage!
- Report lost airline bags at tripmate.blueribbonbags.com
View terms conditions & exclusions
Generali Global Assistance – Non-Insurance Services
- Interpretation/Translation
- Locating Lost or Stolen Items
- Medical Monitoring
- Medical and Dental Search and Referral
- Emergency Medical Evacuation/Medically-Necessary Repatriation
- Repatriation of Mortal Remains
- Transportation after Stabilization
- Visit by Family Member/Friend
- Return of Dependent Children
- Return of Traveling Companion
- Pre-Trip Information
- Interpretation/Translation
- Legal Referral/Bail
- Emergency Cash Advance
- Delivery of foods and beverages
- Event ticketing – sports, concerts, theater
- Hotel accommodation assistance
- Meet and greet services
- Personalized shopping assistance
- Restaurant reviews and reservations
- Rental car reservations
- Pet services locator