About Trip Mate
Superior customer service is as important to us as it is to you.
Who Is Trip Mate
Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public.
The Trip Mate Philosophy
The guiding principal of partnership of Trip Mate extends throughout our organization to tour operators, retail travel organizations, and cruise lines who look to us for quality products and services, and, most importantly, to each and every traveler covered by our plans.
We value our relationships with our many partners: the insurance carriers that we represent, the travel organizations who distribute our products, and, most importantly, the individuals for whom we provide benefits and services. We represent multiple insurance companies allowing us to provide you with varied options to best meet your protection plan needs.
Our Company Mission
Trip Mate’s mission can best be summed up by our corporate motto, Your Partner in Travel. Partnership, by its definition, expresses long-term commitment and relationship for the betterment of all.
Trip Mate is dedicated to helping improve the travel experience today and for future generations through partnerships with philanthropic organizations which: work to protect and restore emerging or at-risk destinations, provide travel industry workforce education, and promote and improve corporate social responsibility.
We back our commitment with strong support in both time and money to organizations such as Tourism Cares and the SYTA Youth Foundation. As a Strategic Partner of Tourism Cares, we have participated in worldwide conservation projects and sponsorships.
» Learn more about Tourism Cares worldwide projects
We also support our commitment to the travel and insurance communities with memberships in organizations such as, The United States Tour Operators Association (USTOA) and as a founding member of UStiA. The US Travel Insurance Association (UStiA) is a national membership association of insurance carriers, third-party administrators and allied businesses involved in the development, administration and marketing of travel insurance and assistance products and promotes fairness, integrity and a commitment to excellence in the travel insurance industry.
In addition to offering industry leading travel protection plans, we provide administrative services for claims, product design and underwriting, while helping customers with our state-of-the-art claims handling.
Our unique product offerings help us provide travelers with the most complete coverage while they are away. We were the first company to make available provisions to waive the policy exclusion for pre-existing conditions throughout our entire product line and provide terrorism coverage without geographic or political restrictions on many of our policies.
We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.